A little preparation makes the consultation smoother.
- Use a good connection. Wi-Fi or strong mobile data. If video struggles, switching between the two often helps.
- Use Chrome or Safari. Open the link in your normal browser rather than inside another app's built-in browser.
- Allow camera and microphone when the browser asks.
- Have things ready: your ID or medical aid card, a list of current medicines, and any recent results or notes.
- Find a quiet, private space. Your consultation is confidential.
- Join a few minutes early. Our no-show rule allows a 10-minute wait, after which the consultation is treated as missed (see the refund policy).
If the consultation cannot proceed because of a fault on iScript's side, you are entitled to a full refund or a rescheduled appointment at no extra charge. Problems caused by your own device or connection are not covered, so please test your setup beforehand. See Fixing video and audio problems.
Need more help? Chat with us on iscript.co.za or email support@iscript.co.za. Support hours: Mon–Fri 08:00–17:00, Sat 09:00–13:00 (SAST). Consultations can be booked any day.
Dr. Chomba & Associates Inc · HPCSA group practice · Pr. No. 0558419. Treatment decisions rest with the consulting practitioner.