Home Technical help The assessment or booking page isn't working

The assessment or booking page isn't working

Last updated on Sep 19, 2026

If the health assessment or booking page freezes, loops or shows an error:

  1. Refresh the page. Your answers on completed steps are usually kept.
  2. Make sure you're on iscript.co.za/book or app.iscript.co.za in Chrome or Safari, not inside another app.
  3. Clear the browser cache or try a private/incognito window, then sign in again.
  4. Try another device if you can.

If it still fails, open the chat and tell us: the step you were on, what you saw (a screenshot helps), your device and browser, and the time. We'll log it for the technical team and help you complete the booking.

Need more help? Chat with us on iscript.co.za or email support@iscript.co.za. Support hours: Mon–Fri 08:00–17:00, Sat 09:00–13:00 (SAST). Consultations can be booked any day.

Dr. Chomba & Associates Inc · HPCSA group practice · Pr. No. 0558419. Treatment decisions rest with the consulting practitioner.