Technical help

Fixing video and audio problems

Most connection problems are fixed by one of these. 1. Browser: use Chrome or Safari, up to date. Avoid opening the link inside WhatsApp, Facebook or another app's built-in browser; tap "open in browser". 2. Permissions: when asked, allow the camera and microphone. On iPhone: Settings → Safari → Camera / Microphone → Allow. On Android Chrome: tap the lock icon in the address bar → Permissions. 3. Connection: switch between Wi-Fi and mobile data. Move closer to the router. Close other video or streaming apps. 4. Restart: refresh the page, or close and reopen the browser. 5. Fallback: if video won't work, the practitioner can continue by voice or chat. If the consultation couldn't proceed because of a fault on iScript's side, you qualify for a full refund or a free reschedule under our refund policy. Contact support with the time it happened, your device and browser. Problems caused by your own device or network are not covered. Need more help? Chat with us on iscript.co.za or email support@iscript.co.za. Support hours: Mon–Fri 08:00–17:00, Sat 09:00–13:00 (SAST). Consultations can be booked any day. Dr. Chomba & Associates Inc · HPCSA group practice · Pr. No. 0558419. Treatment decisions rest with the consulting practitioner.

The assessment or booking page isn't working

If the health assessment or booking page freezes, loops or shows an error: 1. Refresh the page. Your answers on completed steps are usually kept. 2. Make sure you're on iscript.co.za/book or app.iscript.co.za in Chrome or Safari, not inside another app. 3. Clear the browser cache or try a private/incognito window, then sign in again. 4. Try another device if you can. If it still fails, open the chat and tell us: the step you were on, what you saw (a screenshot helps), your device and browser, and the time. We'll log it for the technical team and help you complete the booking. Need more help? Chat with us on iscript.co.za or email support@iscript.co.za. Support hours: Mon–Fri 08:00–17:00, Sat 09:00–13:00 (SAST). Consultations can be booked any day. Dr. Chomba & Associates Inc · HPCSA group practice · Pr. No. 0558419. Treatment decisions rest with the consulting practitioner.