This summarises our Cancellation & Refund Policy (effective 1 January 2026). The full policy forms part of our Terms & Conditions.
| Situation | Outcome |
|---|---|
| You cancel more than 48 hours before the appointment | Full refund |
| You cancel within 48 hours | No refund |
| No-show (you don't join; 10-minute wait observed) | No refund |
| Technical failure on iScript's side | Full refund or free reschedule |
| Practitioner unavailable | Reschedule or full refund |
How to cancel: sign in at app.iscript.co.za and cancel from your dashboard, or contact support with your booking reference. Cancellation requests are acknowledged in writing.
Emergencies: if a genuine medical emergency prevented you from attending, contact us as soon as possible; each case is reviewed on its merits at management's discretion.
Medical aid consultations: refunds follow your scheme's rules. iScript submits claim adjustments for cancelled consultations but cannot guarantee the scheme's outcome. Co-payments you paid directly are subject to the rules above.
Timing: approved refunds are returned to the original payment method; how quickly it reflects depends on your bank.
Need more help? Chat with us on iscript.co.za or email support@iscript.co.za. Support hours: Mon–Fri 08:00–17:00, Sat 09:00–13:00 (SAST). Consultations can be booked any day.
Dr. Chomba & Associates Inc · HPCSA group practice · Pr. No. 0558419. Treatment decisions rest with the consulting practitioner.