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Payments, refunds & medical aid

Paying, the 48-hour cancellation rule, refunds and medical aid claims.
Dr. Chomba Chuma
By Dr. Chomba Chuma
3 articles

Cancellations, no-shows and refunds

This summarises our Cancellation & Refund Policy (effective 1 January 2026). The full policy forms part of our Terms & Conditions. | Situation | Outcome | |---|---| | You cancel more than 48 hours before the appointment | Full refund | | You cancel within 48 hours | No refund | | No-show (you don't join; 10-minute wait observed) | No refund | | Technical failure on iScript's side | Full refund or free reschedule | | Practitioner unavailable | Reschedule or full refund | How to cancel: sign in at app.iscript.co.za and cancel from your dashboard, or contact support with your booking reference. Cancellation requests are acknowledged in writing. Emergencies: if a genuine medical emergency prevented you from attending, contact us as soon as possible; each case is reviewed on its merits at management's discretion. Medical aid consultations: refunds follow your scheme's rules. iScript submits claim adjustments for cancelled consultations but cannot guarantee the scheme's outcome. Co-payments you paid directly are subject to the rules above. Timing: approved refunds are returned to the original payment method; how quickly it reflects depends on your bank. Need more help? Chat with us on iscript.co.za or email support@iscript.co.za. Support hours: Mon–Fri 08:00–17:00, Sat 09:00–13:00 (SAST). Consultations can be booked any day. Dr. Chomba & Associates Inc · HPCSA group practice · Pr. No. 0558419. Treatment decisions rest with the consulting practitioner.

Last updated on Sep 19, 2026