Channels
- Live chat: the green chat bubble on iscript.co.za and inside the app at app.iscript.co.za.
- Email: support@iscript.co.za.
- Contact form: iscript.co.za/contact-us.
- Phone (practice): 011 392 6199.
Support hours: Mon–Fri 08:00–17:00, Sat 09:00–13:00 (SAST). Messages outside these hours are answered when we're back. Consultations can be booked at any time.
Response targets
- Live chat during hours: first reply within 15 minutes.
- Email and contact form: first reply within one business day (usually much faster).
- Urgent safety matters: immediate emergency guidance (see Medical emergencies).
Help us help you: include your booking reference (for example ISH-GEN-…), the email on your account and, for technical issues, your device and browser.
What support can't do: give clinical advice, change or issue prescriptions or sick notes, or discuss an account with anyone but its verified owner. Clinical questions are passed to the consulting practitioner.
Need more help? Chat with us on iscript.co.za or email support@iscript.co.za. Support hours: Mon–Fri 08:00–17:00, Sat 09:00–13:00 (SAST). Consultations can be booked any day.
Dr. Chomba & Associates Inc · HPCSA group practice · Pr. No. 0558419. Treatment decisions rest with the consulting practitioner.