Complaints and feedback
We take complaints seriously and would rather hear about a problem than not.
How to complain: use the chat, email support@iscript.co.za with the subject "Complaint", or write to the practice at 10
Kruin Street, Klopperpark, Germiston, 1406.
What happens next
1. We acknowledge your complaint in writing within one business day and give you a reference.
2. It is escalated to practice management (and, for clinical matters, reviewed under our clinical governance process).
3. You receive a written response as quickly as we responsibly can, and we tell you if more time is needed.
If you remain dissatisfied about the professional conduct of a practitioner, you may contact the Health Professions
Council of South Africa (HPCSA).
Compliments and suggestions are welcome through the same channels; we share them with the team.
Need more help? Chat with us on iscript.co.za or email support@iscript.co.za. Support hours: Mon–Fri 08:00–17:00,
Sat 09:00–13:00 (SAST). Consultations can be booked any day.
Dr. Chomba & Associates Inc · HPCSA group practice · Pr. No. 0558419. Treatment decisions rest with the consulting
practitioner.