Our Provider Support team handles onboarding, verification, platform questions, availability, revenue-share statements and payout queries.
How to reach us
- Chat bubble on iscript.co.za (choose "Provider" in the form) or inside the app.
- Email support@iscript.co.za.
Include in your message so we can resolve it in one go: your HPCSA number, the consultation or statement reference, what you expected versus what happened, and a screenshot if it's a platform issue.
Response targets: first reply within one business hour during support hours (Mon–Fri 08:00–17:00, Sat 09:00–13:00 SAST); payout reconciliations within two business days.
Clinical governance matters (supervision, red-flag escalation, scope questions) go to your supervising or on-call doctor through the platform, not to support.
Need more help? Chat with us on iscript.co.za or email support@iscript.co.za. Support hours: Mon–Fri 08:00–17:00, Sat 09:00–13:00 (SAST). Consultations can be booked any day.
Dr. Chomba & Associates Inc · HPCSA group practice · Pr. No. 0558419. Treatment decisions rest with the consulting practitioner.